Customer Service Executive
Hong Kong
Job Description
The Customer Service Executive is expected to be the primary contact point of contact for customer related issues of the Company. He/she will work closely with Call Centre and provide support to manage its performance by analysing its statistical data and provide recommendation on service improvement.
Key Responsibilities
Review daily report of Call Centre and follow up with the service provider for service improvement if required
Review daily flight report by Ground Handling Agent (GHA) and follow up on customer comments if required
Liaise with stakeholder departments on customer comments escalated by Call Centre or received via social media channels
Handle VIP requests on bookings, amendments, and other special requests
Analyse Call Centre statistics and provide recommendations on areas for improvement
Hong Kong permanent resident status
Bachelor’s degree in marketing, market research or related discipline
Two years’ relevant experience in customer service, experience with Call Centre would be an advantage
Customer-oriented, proactive and willing to learn
Ability to work independently
A team player with excellent interpersonal and communications skills
Good command of both written and spoken English and Chinese (Cantonese and Putonghua)
Proficient in Microsoft Office applications
Fully COVID-19 vaccinated, consideration will be given to those who are unable to get vaccinated for valid medical reasons
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
Application Deadline: 15 July 2022
Personal Information Collection Statement
Greater Bay Airlines is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Our Personal Information Collection Statement will be provided upon your request and/or available upon your online application. Applicants not being notified within 8 weeks may consider their application unsuccessful. Their personal data will be retained for a period of 12 months from the application date and will be destroyed thereafter.
Talent Connect
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Personal Information Collection Statement
Please read the following:
The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you may be interested to apply.
The completion of all items indicated on the registration form is obligatory for our Talent Connect.
Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:
Personal Data Officer
Human Resources Department
Greater Bay Airlines Company Limited
12/Floor, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau,
Hong Kong
The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
If you are invited for further processing of your job application, your personal data may become part of the job application, otherwise, your personal data will be kept for a period of 12 months from the date you join our TalentConnect and will be destroyed thereafter.