On this page, you’ll find information about baggage, as well as policies and charges.

Please note: All dimensions on our website are measured as Length + Width + Height.


Prepaid Baggage

You can now purchase additional baggage allowance for your trip, on top of the standard baggage allowance that comes with your ticket. You may check-in a maximum of 2 pieces of baggage for your journey.

In celebration of our service launch, we are now offering a special discount when you purchase Prepaid Baggage directly through our Service Centre, from 29 July to 30 September 2022.

Prepaid Baggage Allowance & Rates
Prepaid Baggage Allowance is charged per flight segment:

Weight Rate
10kg HKD150 HKD180 (save 17%) or equivalent in local currency
20kg HKD300 HKD360 (save 17%) or equivalent in local currency
30kg HKD450 HKD540 (save 17%) or equivalent in local currency

Please note that no refund will be given after purchase. Also, if you need to re-book your flight, please note that we cannot transfer the Prepaid Baggage Allowance to the new flights or issue a refund.

For more information on baggage allowance and restrictions, please refer to our General Baggage Policy.
To purchase prepaid baggage allowance, please contact our Service Centre.


Baggage Allowance

Depending on your branded fare type, check-in baggage allowance may be included, or you may need to pay a little extra.

For details on baggage allowance and restrictions, please refer to our General Baggage Policy.

Branded Fare Type Check-in Baggage Carry-on Baggage
Flex Go 20kg 7kg/1pc and 1 small personal item (e.g., handbag, laptop bag, small backpack)
Value Go 10kg
Go Go Nil

For more information on baggage allowance and restrictions, please refer to our General Baggage Policy. If your baggage exceeds the baggage allowance, it will be charged according to the Airport Excess Baggage Rate.


Infant Baggage Allowance

You may carry a car-type safety seat or baby stroller as free check-in baggage when travelling with infants. An infant paying an adult fare for a seat will be entitled to the baggage allowance of the selected branded fare type.

For details on baggage allowance and restrictions, please refer to our General Baggage Policy.

Infant occupying a seat Infant not occupying a seat
Branded Fare Type Check-in Baggage Carry-on Baggage Check-in Baggage Carry-on Baggage
Flex Go 20kg 7kg/1pc and 1 small personal item (e.g., handbag, laptop bag, small backpack) Nil Nil
Value Go 10kg
Go Go Nil

Special Baggage - Sports equipment and musical instruments

Sports equipment: must be carried as check-in or excess baggage, depending on its size and shape. For more information, please refer to Special Baggage - Sports Equipment.
Musical instruments: may be carried as carry-on, check-in or excess baggage, depending on its size and shape. For more information, please refer to Special Baggage - Musical Instruments.