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Job Title
Senior Business Analyst (Passenger Services)
Location
Hong Kong
Deadline
31/12/2022
Job Description
You are expected to work with key business units to create a successful omni channel customer experience.
Key Responsibilities
- Work with key business units to create a successful omni channel customer experience
- Evaluate business pipeline dependencies, risk and success factors for accomplishing business goals
- Coordinate with business unit, business partner and supplier to prepare IT investment business case and also secure quality resources for project delivery
- Identify and minimise any expectation gaps between stakeholders, suppliers and peers before project starts
- Keep abreast of the latest digital experience in airlines and hospitality industry and recommend fit-for-purpose solutions/technologies to maintain an efficient, sleek digital experience to customers
- Lead and facilitate data analytics requirements collection with users, hands-on experience in analytics tools is a plus
- Ensure a transparent, project portfolio report be shared to stakeholders timely
- Manage operating cost and budget
Requirements
- Hong Kong permanent resident status
- Holder of Bachelor’s degree in Information Technology, Business or related disciplines
- A minimum of 6 years of IT experience of which at least 3 years in customer experience program lead role
- Technical proficiency in hardware and system software, as well as experience in implementing packages and working with vendors
- Project management related certification such as PMP, professional certification such as UI/XI, ICP, PMI-ACP, CMS, ITSM, PRINCE, is an asset
- Experience in managing omni channel customer experience programs for airlines, hospitality or any travel loyalty businesses. Airline industry experience is preferred but not mandatory
- Excellent analytical and problem-solving skills
- Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
- Highly motivated and have passion to drive the outcome
- Candidate with less experience may be considered for the position of Business Analyst
- Fully COVID-19 vaccinated, consideration will be given to those who are unable to get vaccinated for valid medical reasons
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
Personal Information Collection Statement
Please read the following:
- The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you are applying for; to verify information provided by you; and, if successful, to facilitate the determination of your remuneration and benefits package.
- The completion of all items indicated on the employment application form is obligatory for the further processing of your application.
- Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
- Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:
Personal Data Officer
Human Resources Department
Greater Bay Airlines Company Limited
12/Floor, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau,
Hong Kong - The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
- If you have not been contacted by the Company within 8 weeks of the job posting date, you may consider your application unsuccessful. Your personal data will be kept for a period of 12 months from the job posting date, and will be destroyed thereafter.
- If you are invited to attend an interview or a test but are not further contacted by the Company within 8 weeks of your attendance of the interview or test, you may consider your application unsuccessful. Your application and test paper (if applicable) will be kept for 12 months from the date of the last interview or test attended by you, and will be destroyed thereafter.
- If your application for employment is successful, your personal data will be transferred to your personal file, to be used by the Company for employment purpose.