Job Description

You are expected to work with key business units to create a successful passenger in-trip experience.

Key Responsibilities

• Work with key business units to create a successful passenger in-trip experience
• Evaluate business pipeline dependencies, risk and success factors for accomplishing business goals
• Coordinate with business unit, business partner and supplier to prepare IT investment business case and also secure quality resources for project delivery
• Identify and minimise any expectation gaps between stakeholders, suppliers and peers before project starts
• Keep abreast of the latest passenger services experience in airlines and hospitality industry and recommend fit-for-purpose solutions/technologies to maintain an efficient, sleek passenger in-trip experience
• Lead and facilitate data analytics requirements collection with users, hands-on experience in analytics tools is a plus
• Ensure a transparent, project portfolio report be shared to stakeholders timely
• Manage operating cost and budget

Requirements

• Hong Kong permanent resident status
• Holder of Bachelor’s degree in Information Technology, Business or related disciplines
• A minimum of 6 years of IT experience of which at least 3 years in customer experience program lead role
• Technical proficiency in hardware and system software, as well as experience in implementing packages and working with vendors
• Project management related certification such as PMP, professional certification such as UI/XI, ICP, PMI-ACP, CSM, ITSM, PRINCE, is an asset
• Experience in managing airport IT projects such as passenger departure digital experience, and outport expansion for airlines, with solid system experience in Passenger Services System (PSS) and Departure Control System (DCS). Airline industry experience is preferred but not mandatory
• Excellent analytical and problem-solving skills
• Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
• Highly motivated and have passion to drive the outcome
• Candidate with less experience may be considered for the position of Business Analyst
• Fully COVID-19 vaccinated, consideration will be given to those who are unable to get vaccinated for valid medical reasons