更新提醒
职称
Senior Business Analyst (Passenger Services)
地点
Hong Kong
截止日期
31/12/2022
Job Description
You are expected to work with key business units to create a successful omni channel customer experience.
Key Responsibilities
- Work with key business units to create a successful omni channel customer experience
- Evaluate business pipeline dependencies, risk and success factors for accomplishing business goals
- Coordinate with business unit, business partner and supplier to prepare IT investment business case and also secure quality resources for project delivery
- Identify and minimise any expectation gaps between stakeholders, suppliers and peers before project starts
- Keep abreast of the latest digital experience in airlines and hospitality industry and recommend fit-for-purpose solutions/technologies to maintain an efficient, sleek digital experience to customers
- Lead and facilitate data analytics requirements collection with users, hands-on experience in analytics tools is a plus
- Ensure a transparent, project portfolio report be shared to stakeholders timely
- Manage operating cost and budget
Requirements
- Hong Kong permanent resident status
- Holder of Bachelor’s degree in Information Technology, Business or related disciplines
- A minimum of 6 years of IT experience of which at least 3 years in customer experience program lead role
- Technical proficiency in hardware and system software, as well as experience in implementing packages and working with vendors
- Project management related certification such as PMP, professional certification such as UI/XI, ICP, PMI-ACP, CMS, ITSM, PRINCE, is an asset
- Experience in managing omni channel customer experience programs for airlines, hospitality or any travel loyalty businesses. Airline industry experience is preferred but not mandatory
- Excellent analytical and problem-solving skills
- Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
- Highly motivated and have passion to drive the outcome
- Candidate with less experience may be considered for the position of Business Analyst
- Fully COVID-19 vaccinated, consideration will be given to those who are unable to get vaccinated for valid medical reasons
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
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