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Job Title
Station Supervisor (HKIA)
Location
Hong Kong
Deadline
21/05/2024
Job Description
You are expected to assist the Station Manager in overseeing all aspects of HKG station performance including OTP, customer experience, service providers performance and regulatory compliance, oversee and manage the ground operational activities at HKIA to attain the highest customer services level and achieve on time performance and other KPI targets without compromising flight safety and customer services.
Key Responsibilities
- Ensure all ground operations activities are adhering to the company safety, security, and quality standards.
- Support Station Manager to identify and mitigate personal, safety and security risks in the environment for our customers and in the workplace for staff including external service providers.
- Ensure external service providers are equipped with high proficiency of knowledge and skills required for their assigned tasks.
- Support Station Manager to conduct regular quality control checks on station performance, including the provision of service by external service providers.
- Drive and participate in all new projects and initiatives, roll out new products and continuously improve overall customer experience.
- Handle discrepancies and complaints, follow up on cases investigation for rectification.
- Conduct analysis on station performance and work on improvement plans when necessary.
- Handle baggage mishandling cases, claims and also monitor baggage performance at the station.
Requirements
- Hong Kong permanent resident status
- Tertiary education or above in any discipline
- A minimum of 5 years aviation or airline experience, including 2 years in supervisory level
- Excellent customer service mindset
- With Ramp or dispatch handling experience would be an advantage
- Excellent command of English and Chinese
- Good communication skills and team player
- Advance knowledge in Microsoft Office and Excel
- Able to work under pressure
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
Personal Information Collection Statement
Please read the following:
- The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you are applying for; to verify information provided by you; and, if successful, to facilitate the determination of your remuneration and benefits package.
- The completion of all items indicated on the employment application form is obligatory for the further processing of your application.
- Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
- Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:
Personal Data Officer
Human Resources Department
Greater Bay Airlines Company Limited
12/Floor, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau,
Hong Kong - The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
- If you have not been contacted by the Company within 8 weeks of the job posting date, you may consider your application unsuccessful. Your personal data will be kept for a period of 12 months from the job posting date, and will be destroyed thereafter.
- If you are invited to attend an interview or a test but are not further contacted by the Company within 8 weeks of your attendance of the interview or test, you may consider your application unsuccessful. Your application and test paper (if applicable) will be kept for 12 months from the date of the last interview or test attended by you, and will be destroyed thereafter.
- If your application for employment is successful, your personal data will be transferred to your personal file, to be used by the Company for employment purpose.