Job Description

You are expected to support contact centre operations and handle all reservation and ticketing related enquiries and issues via different communication channels and enhance customer experience of Greater Bay Airlines (GBA).

Key Responsibilities

• Support contact centre operations and handle all reservation related enquiries via Chat platform/Email/Mobile Apps/Phone
• Responsible for customer ticket related issues.
• Back up and liaison with the touch points for all reservation issues during the flight disruptions
• Prepare daily operation reports and assist the superiors for the administrative works
• Provide excellent and consistent level services to premium customers and VIP and to maximize guests’ satisfaction and service quality
• Follow up appropriately on complaints and requests with internal departments
• Maintain and establish guest relationship to delight and gain customer loyalty

Requirements

• Hong Kong permanent resident status
• DSE graduate or above, fresh graduates may be considered
• Experience in customer service is preferred.  Prior working experience in travel-related industry would be an advantage
• Good command in both written and spoken English, Cantonese and Mandarin
• Pleasant telephone manner with strong interpersonal communication skills
• Team player to collaborate with other team members to resolve customer request efficiently
• Ability to work under pressure and independently
• Proficient in Microsoft Office applications and Chinese word processing
• Work on shift duties and on public holidays is required
• Immediate availability would be an advantage

Please note that all GBA employees and contractors who work in GBA office in Hong Kong must be fully COVID-19 vaccinated.  Consideration will be given to those who are unable to get vaccinated for valid medical reasons.