更新提醒
职称
Customer Relations Officer
地点
Hong Kong
截止日期
17/03/2024
Job Description
The successful candidate is expected to take care and comfort customers in frustration and aims to reduce the passengers' dissatisfaction during flight disruptions.
Key Responsibilities
- Consolidate, investigate, and reply to customers' complaints/ comments/ enquiries utilizing existing customer online feedback form, with support from internal department, Customer Service Centre in a timely manner
- Provide feedback during handling customer issues to Customer Service management team for instant actions
- Handle passengers' service recovery requests on any mishandling, compensation for flight delay / disruption etc
- Be proactive to monitor customer sentiment on social media channels and communicate well with both internal and external parties
- Provide Flight Certificate to passenger for insurance purposes
- Provide ad-hoc support to Customer Service team
Requirements
- Hong Kong permanent resident status
- Holder of a bachelor’s degree in Aviation Management, Business Management, Social Science, Public Relations or related fields
- A minimum of 2 years customer service experience with at least 1 year in aviation is an advantage
- Strong communications skills with pleasant personality
- Strong team player, able to work under pressure with positive attitude
- Fluent command in both written and spoken English, Cantonese and Mandarin
- Proficient in MS Office applications and Chinese Word Processing
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
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