更新提醒
职称
Customer Service Officer
地点
Hong Kong
截止日期
08/11/2024
CUSTOMER SERVICE OFFICER
Support contact center operations and handle all reservation and ticketing related enquiries and issues via various communication channels and enhance customer experience of Greater Bay Airlines (GBA).
Key Responsibilities:
- Support contact centre operations and handle all reservation related enquiries via Chat platform/Email/Mobile Apps/Phone
- Responsible for customer ticket related issues
- Back up and liaison with the touch points for all reservation issues during the flight disruptions
- Prepare daily operation reports and assist the superiors for the administrative works
- Provide excellent and consistent level services to premium customers and VIP and to maximize guests’ satisfaction and service quality
- Follow up appropriately on complaints and requests with internal departments
- Maintain and establish guest relationship to delight and gain customer loyalty
Requirements:
- Hong Kong permanent resident status
- DSE graduate or above, plus 1 year’s working experiences gained in airlines and/or travel agencies
- Good command in both written and spoken English, Cantonese and Mandarin
- Cooperate with other teams members to resolve customer's request efficiently
- Pleasant telephone manner with strong interpersonal communication skills
- Able to work under pressure and independently
- E-terms knowledge is a must
- Proficient in MS Office applications and Chinese Word Processing
- Shift Duty and able to work on public holidays
- Candidate with more experience will be considered as Customer Service Executive or Supervisor
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to send full resume with the latest and expected salary package to the Human Resources Department no later than 8 November 2024.
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大湾区航空有限公司
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