CUSTOMER SERVICE OFFICER

Support contact center operations and handle all reservation and ticketing related enquiries and issues via various communication channels and enhance customer experience of Greater Bay Airlines (GBA).

Key Responsibilities:

• Support contact centre operations and handle all reservation related enquiries via Chat platform/Email/Mobile Apps/Phone
  
• Responsible for customer ticket related issues
• Back up and liaison with the touch points for all reservation issues during the flight disruptions
• Prepare daily operation reports and assist the superiors for the administrative works
• Provide excellent and consistent level services to premium customers and VIP and to maximize guests’ satisfaction and service quality
• Follow up appropriately on complaints and requests with internal departments
• Maintain and establish guest relationship to delight and gain customer loyalty

Requirements:

• Hong Kong permanent resident status
  
• DSE graduate or above, plus 1 year’s working experiences gained in airlines and/or travel agencies
• Good command in both written and spoken English, Cantonese and Mandarin
• Cooperate with other teams members to resolve customer's request efficiently
• Pleasant telephone manner with strong interpersonal communication skills
• Able to work under pressure and independently
• E-terms knowledge is a must
• Proficient in MS Office applications and Chinese Word Processing
• Shift Duty and able to work on public holidays
• Candidate with more experience will be considered as Customer Service Executive or Supervisor