SALES SUPPORT OFFICER

Job Description

You are expected to support the agency sales team on both individual travel and group tours businesses including group tickets issuance and sales administration related matters.

Key Responsibilities

• Work closely with travel agents, outports and internal departments to resolve day-to-day book / ticketing issues
• Follow up group fare quotation and create bookings upon request
• Follow up group booking utilization and progress update to minimize group seats wastage
• Update group monitoring report with payment details at different stages, ticketing information and final utilization
• Issue tickets for group tours and chartered flights
• Liaise with travel agents and internal departments for special services arrangement
• Support internal department on data analysis and report generation

Requirements

• Hong Kong permanent resident status 
• HKCEE/DSE standard or above with pass in English or have completed a diploma from a recognized institute or college
• A minimum 1 year of experience in airline commercial / sales
• Good understanding of airline industry is an advantage
• Good spoken and written English and Chinese, knowledge of Putonghua is desirable
• PC literacy including Microsoft Word, Excel and PowerPoint
• Able to adopt various interpersonal styles to work effectively with a wide range of colleagues, customers and stakeholders
• Energetic and outspoken
• Strong sense of responsibility
• Able to collect all relevant information and analyze complex problems and issues