就业机会

职称
Customer Service Officer
地点
Hong Kong
截止日期
25/04/2024

Job Description

The successful candidate is expected to support contact center operations and handle all reservation and ticketing related enquiries and issues via various communication channels and enhance customer experience of Greater Bay Airlines (GBA).

Key Responsibilities

  • Support contact centre operations and handle all reservation related enquiries via Chat platform/Email/Mobile Apps/Phone
  • Responsible for customer ticket related issues
  • Back up and liaison with the touch points for all reservation issues during the flight disruptions
  • Prepare daily operation reports and assist the superiors for the administrative works
  • Provide excellent and consistent level services to premium customers and VIP and to maximize guests’ satisfaction and service quality
  • Follow up appropriately on complaints and requests with internal departments
  • Maintain and establish guest relationship to delight and gain customer loyalty

Requirements

  • Hong Kong permanent resident status
  • DSE graduate or above, plus 1 year’s working experiences gained in airlines and/or travel agencies
  • Good command in both written and spoken English, Cantonese and Mandarin
  • Cooperate with other teams members to resolve customer's request efficiently
  • Pleasant telephone manner with strong interpersonal communication skills
  • Able to work under pressure and independently
  • E-terms knowledge is a must
  • Proficient in MS Office applications and Chinese Word Processing
  • Shift Duty and able to work on public holidays

 

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.

 

敬请留意我们提供的就业机会!

暂未能在大湾区航空有限公司找到合适的岗位吗?请加入我们的优才联系计划!欢迎加入我们的优才联系计划!您只需按此填妥登记表格,与我们分享您的个人简历,以便日后我们能为您提供职位空缺的资讯.若您将来在我们网站找到合适岗位,也欢迎您提交申请表。

个人资料收集声明

大湾区航空有限公司是平等机会雇主。 求职者所提交的个人资料会被保密处理,而有关之个人资料只会作为招聘用途。 请参阅以下声明:
  1. 你所提供予大湾区航空有限公司的个人资料,将用以评核你是否合适担任所申请之职位。
  2. 职位登记表上列出的个人资料为必须提交的资料。
  3. 你所提供的个人资料会被保密处理,而有关之个人资料只会披露予本公司的授权人员,以处理有关之职位申请,及 / 或转移和披露予第三方服务提供商,包括但不限于人事顾问公司,以协助本公司处理有关人事上的事宜。
  4. 根据个人资料(私隐)条例,你有权要求查阅及更正已提交本公司的个人资料。 有关查阅或更正个人资料事宜,请以书面提出,并邮递至:
    个人资料私隐专员
    人力资源部门
    大湾区航空有限公司
    香港大屿山东涌达东路 20 号
    东荟城一座 12 楼
  5. 按个人资料(私隐)条例许可,本公司有权就登记者查阅资料的要求收取合理的费用以支付有关要求所产生的费用。
  6. 如求职者在截止申请日期后 8 个星期仍未收到本公司的通知,您的申请则可视作落选。 您的个人资料将于该职位的截止申请日期起被保留 12 个月,然后销毁。
  7. 如你的申请被考虑作进一步评估,本公司将会视你提供的个人资料为求职申请的一部份。 否则,你的个人资料将于该职位的申请日起被保留 12 个月,然后销毁。
  8. 如你的申请成功,你提供的个人资料将会转移至你于本公司的个人档案,而有关之个人资料会作为雇佣用途。