更新提醒
职称
Ground Services Supervisor (Passenger Services)
地点
Hong Kong
截止日期
31/05/2023
Job Description
You are expected to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements.
Key Responsibilities
- Assist AGSM(PS) to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements
- Coordinate with all stakeholders including commercial and operations team for new product and service roll-out
- Ensure all policies, procedures and standards related to Passenger and Baggage handling are in compliance with airport, regulatory, corporate quality, safety and security requirements
- Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures (SOP)
- Deliver Passenger and Baggage Services training to internal and external staff when required
- Prepare data and presentation material for management review
- Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance
Requirements
- Hong Kong permanent resident status
- Tertiary education or above in any discipline
- A minimum of 5 years aviation or airline experience, including 2 years in supervisory level
- Knowledge of all aspects of Ground Operations
- Knowledge of IOSA requirements would be an advantage
- Proficient in oral and written English and Chinese (Putonghua is a plus)
- Proficient in MS Office applications and Chinese word processing
- Excellent customer service mindset
- Independent, self-motivated and able to work under pressure
- Able to perform roster duty as assigned from time to time
- Able to travel overseas extensively, as and when required
Please note that all GBA employees and contractors who work in GBA office in Hong Kong must be fully COVID-19 vaccinated. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
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