就业机会

职称
Ground Services Supervisor (Passenger Services)
地点
Hong Kong
截止日期
24/04/2024

Job Description

You are expected to assist Guest Services Manager (Passenger Services) (GSM(PS)) to develop and establish standards, procedures and training on ground operations, including Passenger & Baggage Services, and to ensure all ground operations activities are conducted according to the Company’s Standard Operating Procedure to achieve the highest level of Quality, Safety and Security.


Key Responsibilities

  • Assist GSM(PS) to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements
  • Coordinate with all stakeholders including commercial and operations team for new product and service roll out
  • Ensure all policies, procedures and standards relating to Passenger and Baggage handling are in compliance with airport, regulatory, corporate quality, safety and security requirements
  • Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures (SOP)
  • Deliver Passenger and Baggage Services training to internal and external staff when required
  • Prepare data and presentation material for management review
  • Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance
  • Identify potential hazard, safety, and security threats and report to headquarter timely and carry out follow up action for risk mitigation
  • Comply with all applicable laws, regulations, requirements, standards, and procedures of the Company in all locations where operations are conducted
  • Perform duties as assigned by supervisor when necessary

Requirements

  • Hong Kong permanent resident status
  • Tertiary education or above in any discipline
  • A minimum of 5 years aviation or airline experience, including 2 years in supervisory level
  • Knowledge of all aspects of Ground Operations
  • Knowledge of IOSA requirements would be an advantage
  • Excellent command of English & Chinese (Putonghua is a plus)
  • Advance knowledge in Microsoft Office
  • Excellent customer service mindset
  • Able to perform roster duty as assigned from time to time
  • Able to travel overseas extensively, as and when required

 

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.

 

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