Job Description

You are expected to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements.

Key Responsibilities

• Assist AGSM(PS) to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements
• Coordinate with all stakeholders including commercial and operations team for new product and service roll-out
• Ensure all policies, procedures and standards related to Passenger and Baggage handling are in compliance with airport, regulatory, corporate quality, safety and security requirements
• Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures (SOP)
• Deliver Passenger and Baggage Services training to internal and external staff when required
• Prepare data and presentation material for management review
• Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance

Requirements

• Hong Kong permanent resident status
• Tertiary education or above in any discipline
• A minimum of 5 years aviation or airline experience, including 2 years in supervisory level
• Knowledge of all aspects of Ground Operations
• Knowledge of IOSA requirements would be an advantage
• Proficient in oral and written English and Chinese (Putonghua is a plus)
• Proficient in MS Office applications and Chinese word processing
• Excellent customer service mindset
• Independent, self-motivated and able to work under pressure
• Able to perform roster duty as assigned from time to time
• Able to travel overseas extensively, as and when required

Please note that all GBA employees and contractors who work in GBA office in Hong Kong must be fully COVID-19 vaccinated.  Consideration will be given to those who are unable to get vaccinated for valid medical reasons.