Job Title
Ground Services Supervisor (Passenger Services)
Location
Hong Kong
Deadline
06/02/2026

 GROUND SERVICES SUPERVISOR (PASSENGER SERVICES)

Job Description

You are expected to develop and uphold policies and procedures related to Passenger and Baggage Services, create training materials, support new port startups, and ensure compliance with company standards, IOSA protocols and regulatory requirement, especially in anticipation of our network expansion.

Key Responsibilities:

  • Assist supervisors in developing and maintaining passenger and baggage services, related policies and procedures, training materials, and upkeep of training records to ensure compliance with company standards, IOSA, and regulatory requirements
  • Coordinate with all stakeholders, including the commercial and operations teams, for new project and service rollouts
  • Ensure all policies, procedures, and standards related to passenger and baggage handling comply with airport, regulatory, corporate quality, safety and security requirements
  • Respond for implementing changes and ensure policies are outlined in our Standard Operating Procedures (SOPs)
  • Deliver Passenger and Baggage Services training to internal and external staff as required
  • Prepare data and presentation materials for management review
  • Monitor trends in passenger and baggage services, including new policies and procedures, and service levels to establish strategic long-term planning that enhances passenger experience and regulatory compliance
  • Perform any other duties as assigned 

Requirements:

  • Tertiary education or above
  • A minimum of 5 years aviation or airline working experience, including at least 2 years in supervisory level
  •  Knowledge of all aspects of Ground Operations
  • Knowledge of IOSA requirements would be an advantage
  • Proficient in oral and written English and Chinese, Putonghua is a plus
  •  Proficient in MS Office application and Chinese word processing
  • Excellent customer mindset
  • Independent, self-motivated and able to work under pressure
  • Able to perform roster duty as assigned from time to time
  • Able to travel overseas extensively as required

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to send full resume with the latest and expected salary package to the Human Resources Department no later than 6 February 2026.

 

Apply now

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Personal Information Collection Statement

Please read the following:

  1. The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you are applying for; to verify information provided by you; and, if successful, to facilitate the determination of your remuneration and benefits package.
  2. The completion of all items indicated on the employment application form is obligatory for the further processing of your application.
  3. Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
  4. Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:  
    Personal Data Officer
    Human Resources Department
    Greater Bay Airlines Company Limited
    12/Floor, One Citygate, 20 Tat Tung Road,
    Tung Chung, Lantau,
    Hong Kong        
  5. The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
  6. If you have not been contacted by the Company within 8 weeks of the job posting date, you may consider your application unsuccessful. Your personal data will be kept for a period of 12 months from the job posting date, and will be destroyed thereafter.
  7. If you are invited to attend an interview or a test but are not further contacted by the Company within 8 weeks of your attendance of the interview or test, you may consider your application unsuccessful. Your application and test paper (if applicable) will be kept for 12 months from the date of the last interview or test attended by you, and will be destroyed thereafter.
  8. If your application for employment is successful, your personal data will be transferred to your personal file, to be used by the Company for employment purpose.