Contact us

For enquiries or requests, please feel free to get in touch with us.-

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Hong Kong

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(852) 2319-4288
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(852) 2186-4437

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
hkg_bs.g1@menziesaviation.com

 

Greater Bay Airlines Customer Service Centre

(Hong Kong West Kowloon Station)

Address: MTR Station Shop No. WEK B2-4 at Hong Kong West Kowloon Station (Near Arrival Concourse, Exit A)

Opening hours: 09:00 – 18:00 (Monday to Sunday, including public holidays)

Telephone:  (852) 2311-0233

 

Customer Feedback

We are committed to providing our customers with the best experience, and your feedback is important to us. Please complete the Customer Experience Feedback Form, we will get back to you as soon as possible.

Tokyo

Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
10:00 - 17:00

Telephone
Service Centre

(+81) 03 5776 2552
(General Enquiry)

Baggage Service

For baggage tracing inquiry
080-7809-6940

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
iact-hb-arr@iactcgo.co.jp

Osaka

Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(+81) 03 5776 2552
(General Enquiry)

Baggage Service

For baggage tracing inquiry
072-456-5041

Email
Service Centre

osaservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
kixll@ckts.kansai-airports.co.jp

Sendai

Opening hours
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
1030 to 1700

Telephone
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
81-22-398-5488

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
sdj_ryokaku@sas-web.jp

Sapporo

Opening hours
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
08:00 - 17:00

Telephone
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
080-6140-5726

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
ctski@fmg.sc

Zhoushan

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
07:00 - 21:30

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry: 
05806260718

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry:
hsnbag@zsairport.com.cn

Huangshan

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
08:00 - 21:00

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry: 
0559-2934752

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry:
txnln8x@126.com

Yichang

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
08:30 - 23:30

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
0717-6439615

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
2283360885@qq.com

Bangkok

Opening hours
Service Centre

08:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(66) 2-934 5262-63
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(66) 2-134-4358

Email
Service Centre

bkkservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bfsll@bfsasia.com

Taipei

Opening hours
Service Centre

09:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
Subject to flight schedules

Telephone
Service Centre

(886) 2 2568 3131
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(886) 3 383 3608  ext#18

Email
Service Centre

tpeservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
tpekslf@tpeksxh.com.tw

Seoul

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
05:00 ~ 23:00

Telephone
Service Centre

(82) 2-755-7564 
(General Enquiry)

Baggage Service

For baggage tracing inquiry
032 742 7074

Email
Service Centre

selservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
icnlzak@airkorea.biz

Manila

Opening hours
Service Centre

09:00-17:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
11:00-19:00 

Telephone
Service Centre

(632) 5322 7697
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
+63 917 123 5251

Email
Service Centre

mnlservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry :
MNLLL.hb@pagssinc.com