Contact us

For enquiries or requests, please feel free to get in touch with us.

Start a conversation by clicking or scanning the QR code below.

You can also contact our regional office:

Hong Kong

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(852) 3595-3882
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(852) 2186-4437

Email
Baggage Service

For baggage tracing inquiry
bs.g1@jasg.com

 

Greater Bay Airlines Customer Service Centre

(Hong Kong West Kowloon Station)

Address: MTR Station Shop No. WEK B2-4 at Hong Kong West Kowloon Station (Near Arrival Concourse, Exit A)

Opening hours: 09:00 – 18:00 (Monday to Sunday, including public holidays)

Telephone:  (852) 2311-0233

 

Customer Feedback

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Bangkok

Opening hours
Service Centre

08:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(66) 2-934 5262-63
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(66) 2-134-4358

Email
Baggage Service

For baggage tracing inquiry
bfsll@bfsasia.com

Taipei

Opening hours
Service Centre

09:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
Subject to flight schedules

Telephone
Service Centre

(886) 2 2568 3131
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(886) 3 383 3608  ext#18

Email
Baggage Service

For baggage tracing inquiry
tpekslf@tpeksxh.com.tw

Tokyo

Opening hours
Service Centre

10:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
10:00 - 17:00

Telephone
Service Centre

(+81) 03 3593-6726
(General Enquiry)

Baggage Service

For baggage tracing inquiry
080-7809-6940

Email
Baggage Service

For baggage tracing inquiry
iact-hb-arr@iactcgo.co.jp

Seoul

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
05:00 ~ 23:00

Telephone
Service Centre

(82) 2-755-7564 
(General Enquiry)

Baggage Service

For baggage tracing inquiry
032 742 7074

Email
Baggage Service

For baggage tracing inquiry
icnlzak@airkorea.biz

Osaka

Opening hours
Service Centre

10:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(+81) 06- 6786 8994
(General Enquiry)

Baggage Service

For baggage tracing inquiry
072-456-5041

Email
Baggage Service

For baggage tracing inquiry
kixll@ckts.kansai-airports.co.jp

Ho Chi Minh City

Opening hours
Service Centre

08:30 – 16:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
05:00 – 23:00

Telephone
Service Centre

+8428 39105373
(General Enquiry)

Baggage Service

For baggage tracing inquiry
+8428 35474999 ( ext 4569 )

Email
Baggage Service

For baggage tracing inquiry
lostandfound@sags.vn

Manila

Opening hours
Service Centre

09:00-17:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
11:00-19:00 

Telephone
Service Centre

(632) 5322 7697
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
+63 917 123 5251

Email
Baggage Service

For baggage tracing inquiry :
MNLLL.hb@pagssinc.com

Singapore

Opening hours
Service Centre

09:00-18:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
N/A

Telephone
Service Centre

(65) 6338 8188
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
N/A

Email
Baggage Service

For baggage tracing inquiry :
N/A