Job Description

As a core member of IT Department, you are expected to work with Airport, Ground Services, Inflight Services and Website Operations to monitor the on-going performances of IT systems supporting a smooth Pre-trip, Departure and Arrival experience.

Key Responsibilities

• Coordinate with user departments to monitor service delivery results and performance, analyse business patterns and hidden bottlenecks, propose resolution process and IT system improvements
  
• Act as the first contact point from IT, to assist local and regional Airport operation teams to publish accurate information on website timely, promoting a reliable pre-trip and during-the-trip experience for customers 
• Attention to detail, be proactive in communicating risks and issues clearly and concisely and support stakeholders with the preparation of action plans 
• Take lead to negotiate with suppliers and internal stakeholders to ensure customer concerns and improvement targets are well aligned with IT system enhancement scope
• Review user documentation from suppliers are complete and updated timely 
• Provide change management support for user departments during major system revamp programs 
• Perform any other duties as assigned

Requirements

• Hong Kong permanent resident status
• Bachelor’s degree holder, preferably in Information Technology, Aviation, Travel Business, project management or related disciplines 
• Minimum 3 years’ experience in Aviation Industry, with solid understanding to passenger departure digital experience 
• Experience in managing projects with ability to multitask and management multiple medium projects in a cross-functional environment
• Strong teamwork and interpersonal skills
• Excellent influencing and stakeholder management skills
• Strong problem-solving skills and strong attention to details