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Job Title
IT Administrator – Airport and Service Delivery
Location
Hong Kong
Deadline
15/06/2024
Job Description
As a core member of IT Department, you are expected to work with Airport, Ground Services, Inflight Services and Website Operations to monitor the on-going performances of IT systems supporting a smooth Pre-trip, Departure and Arrival experience.
Key Responsibilities
- Coordinate with user departments to monitor service delivery results and performance, analyse business patterns and hidden bottlenecks, propose resolution process and IT system improvements
- Act as the first contact point from IT, to assist local and regional Airport operation teams to publish accurate information on website timely, promoting a reliable pre-trip and during-the-trip experience for customers
- Attention to detail, be proactive in communicating risks and issues clearly and concisely and support stakeholders with the preparation of action plans
- Take lead to negotiate with suppliers and internal stakeholders to ensure customer concerns and improvement targets are well aligned with IT system enhancement scope
- Review user documentation from suppliers are complete and updated timely
- Provide change management support for user departments during major system revamp programs
- Perform any other duties as assigned
Requirements
- Hong Kong permanent resident status
- Bachelor’s degree holder, preferably in Information Technology, Aviation, Travel Business, project management or related disciplines
- Minimum 3 years’ experience in Aviation Industry, with solid understanding to passenger departure digital experience
- Experience in managing projects with ability to multitask and management multiple medium projects in a cross-functional environment
- Strong teamwork and interpersonal skills
- Excellent influencing and stakeholder management skills
- Strong problem-solving skills and strong attention to details
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
Personal Information Collection Statement
Please read the following:
- The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you are applying for; to verify information provided by you; and, if successful, to facilitate the determination of your remuneration and benefits package.
- The completion of all items indicated on the employment application form is obligatory for the further processing of your application.
- Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
- Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:
Personal Data Officer
Human Resources Department
Greater Bay Airlines Company Limited
12/Floor, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau,
Hong Kong - The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
- If you have not been contacted by the Company within 8 weeks of the job posting date, you may consider your application unsuccessful. Your personal data will be kept for a period of 12 months from the job posting date, and will be destroyed thereafter.
- If you are invited to attend an interview or a test but are not further contacted by the Company within 8 weeks of your attendance of the interview or test, you may consider your application unsuccessful. Your application and test paper (if applicable) will be kept for 12 months from the date of the last interview or test attended by you, and will be destroyed thereafter.
- If your application for employment is successful, your personal data will be transferred to your personal file, to be used by the Company for employment purpose.