就業機會

職稱
Senior Business Analyst (Passenger Services)
地點
Hong Kong
截止日期
31/12/2022

Job Description

You are expected to work with key business units to create a successful omni channel customer experience.

Key Responsibilities

  • Work with key business units to create a successful omni channel customer experience
  • Evaluate business pipeline dependencies, risk and success factors for accomplishing business goals
  • Coordinate with business unit, business partner and supplier to prepare IT investment business case and also secure quality resources for project delivery
  • Identify and minimise any expectation gaps between stakeholders, suppliers and peers before project starts
  • Keep abreast of the latest digital experience in airlines and hospitality industry and recommend fit-for-purpose solutions/technologies to maintain an efficient, sleek digital experience to customers
  • Lead and facilitate data analytics requirements collection with users, hands-on experience in analytics tools is a plus
  • Ensure a transparent, project portfolio report be shared to stakeholders timely
  • Manage operating cost and budget

Requirements

  • Hong Kong permanent resident status
  • Holder of Bachelor’s degree in Information Technology, Business or related disciplines
  • A minimum of 6 years of IT experience of which at least 3 years in customer experience program lead role
  • Technical proficiency in hardware and system software, as well as experience in implementing packages and working with vendors
  • Project management related certification such as PMP, professional certification such as UI/XI, ICP, PMI-ACP, CMS, ITSM, PRINCE, is an asset
  • Experience in managing omni channel customer experience programs for airlines, hospitality or any travel loyalty businesses. Airline industry experience is preferred but not mandatory
  • Excellent analytical and problem-solving skills
  • Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
  • Highly motivated and have passion to drive the outcome
  • Candidate with less experience may be considered for the position of Business Analyst
  • Fully COVID-19 vaccinated, consideration will be given to those who are unable to get vaccinated for valid medical reasons

 

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.

 

Apply now

敬請留意我們提供的就業機會！

暫未能在大灣區航空有限公司找到合適的崗位嗎？請加入我們的優才聯繫計劃！歡迎加入我們的優才聯繫計劃! 您只需按此填妥登記表格，與我們分享您的個人簡歷，以便日後我們能為您提供職位空缺的資訊。若您將來在我們網站找到合適崗位，也歡迎您提交申請表。

立即登記 >

個人資料收集聲明

大灣區航空有限公司是平等機會僱主。求職者所提交的個人資料會被保密處理，而有關之個人資料只會作為招聘用途。請參閱以下聲明：

  1. 你所提供予大灣區航空有限公司的個人資料，將用以評核你是否合適擔任所申請之職位。
  2. 職位登記表上列出的個人資料為必須提交的資料。
  3. 你所提供的個人資料會被保密處理，而有關之個人資料只會披露予本公司的授權人員，以處理有關之職位申請，及／或轉移和披露予第三方服務提供者，包括但不限於人事顧問公司，以協助本公司處理有關人事上的事宜。
  4. 根據個人資料（私隱）條例，你有權要求查閱及更正已提交本公司的個人資料。有關查閱或更正個人資料事宜，請以書面提出，並郵遞至：
    個人資料私隱專員
    人力資源部門
    大灣區航空有限公司
    香港大嶼山東涌達東路 20 號
    東薈城一座 12 樓
  5. 按個人資料（私隱）條例許可，本公司有權就登記者查閱資料的要求收取合理的費用以支付有關要求所產生的費用。
  6. 如求職者在截止申請日期後 8 個星期仍未收到本公司的通知，您的申請則可視作落選。您的個人資料將於該職位的截止申請日期起被保留 12 個月，然後銷毀。
  7. 如你的申請被考慮作進一步評估，本公司將會視你提供的個人資料為求職申請的一部份。否則，你的個人資料將於該職位的申請日起被保留 12 個月，然後銷毀。
  8. 如你的申請成功，你提供的個人資料將會轉移至你於本公司的個人檔案，而有關之個人資料會作為僱傭用途。