Greater Bay Airlines opens new customer service centre at Hong Kong West Kowloon Station

(19 December 2023) Greater Bay Airlines (GBA) today announced the opening of its first Customer Service Centre strategically located at Hong Kong West Kowloon Station of the High Speed Rail, providing enhanced experience to customers of both GBA and its sister airline, Donghai Airlines. The Centre offers a wide range of services to local and Mainland China customers including booking of GBA and Donghai Airlines flights, ticketing services, sale of souvenir items and general enquiries.

GBA and Donghai Airlines have entered a strategic partnership where the two airlines can now cross sell air tickets for each other, bringing greater convenience to customers who travel from Mainland cities Donghai Airlines is serving to international destinations via Shenzhen/Zhuhai and Hong Kong. Under the new arrangement with Airport Authority Hong Kong (AAHK), GBA customers can also check in at the AAHK counter located at the same Arrival Concourse of Hong Kong West Kowloon Station and have their baggage directly transferred to Hong Kong International Airport.

“GBA is committed to providing a safe and pleasant journey to all our passengers. With the opening of the Customer Service Centre, we strive to offer better experience to our valued customers,” Ms Gloria Slethaug, General Manager, Marketing and Sales, Greater Bay Airlines, said. “Hong Kong West Kowloon Station is the terminus of the High Speed Rail that conveniently connects Hong Kong with the Mainland China's national high-speed rail network. The opening of the Centre reinforces the strategic role of Hong Kong as an international aviation hub.”

To celebrate the opening of the Centre, GBA introduces a limited-time Buy One Get One Free promotion in collaboration with Donghai Airlines. From now until 23 December 2023, customers who purchase a one-way or roundtrip “Flex Go” ticket departing Hong Kong on GBA can redeem a one-way or roundtrip ticket for any designated destination departing Shenzhen or Zhuhai on Donghai Airlines. Promotion period and seats are limited. Terms and conditions apply. For more details, please visit

Greater Bay Airlines Customer Service Centre is located at Shop No. WEK B2-4 (near Arrival Concourse, Exit A), Level B2, Hong Kong West Kowloon Station, High Speed Rail. Opening hours are 09:00 to 18:00, Monday to Sunday, including public holidays.

GBA commenced scheduled service in July 2022 and is currently operating flights to Bangkok, Taipei, Seoul, Tokyo, Osaka, Ho Chi Minh City and Manila. For more information, please visit

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