更新提醒
職稱
Customer Service Supervisor
地點
Hong Kong
截止日期
13/07/2024
Job Description
The successful candidate is expected to supervise a Customer Service Team and monitor daily operations of the contact centre to provide quality customer service and enhance customer experience of Greater Bay Airlines (GBA).
Key Responsibilities
- Supervise a Customer Service Team to provide quality customer service to clients and follow through company policy and procedure
- Responsible to evaluate frontline performance in terms of telephone manner, customer handling skills and product knowledge
- Support and monitor the daily operations of the contact centre and assist the team to handle all reservation related complaint escalation cases if in need
- Back up and liaison with the touch points for all reservation issues during the flight disruptions
- Consolidate and analyse the daily raw data to prepare statistical reports for management review
- Provide excellent and consistent level services to premium customers and VIP and to maximize guests’ satisfaction and service quality
- Assist in other ad hoc projects as assigned
Requirements
- Hong Kong permanent resident status
- Diploma or above with at least 3 years of Customer Service experience, 2 years of Hotline Operation / eCommerce experience will be an advantage
- TravelSky and GDS knowledge are required
- Good command in both written and spoken English, Cantonese and Mandarin
- Excellent management skills, self-driven, diligent, organized and target oriented
- Pleasant telephone manner with strong interpersonal communication skills
- Enthusiastic, independent, customer-oriented with can-do attitude to work with different parties
- Proficient in MS Office applications and Chinese Word Processing
- Shift Duty and able to work on public holidays
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
個人資料收集聲明
大灣區航空有限公司是平等機會僱主。求職者所提交的個人資料會被保密處理,而有關之個人資料只會作為招聘用途。請參閱以下聲明:
- 你所提供予大灣區航空有限公司的個人資料,將用以評核你是否合適擔任所申請之職位。
- 職位登記表上列出的個人資料為必須提交的資料。
- 你所提供的個人資料會被保密處理,而有關之個人資料只會披露予本公司的授權人員,以處理有關之職位申請,及/或轉移和披露予第三方服務提供者,包括但不限於人事顧問公司,以協助本公司處理有關人事上的事宜。
- 根據個人資料(私隱)條例,你有權要求查閱及更正已提交本公司的個人資料。有關查閱或更正個人資料事宜,請以書面提出,並郵遞至:
個人資料私隱專員
人力資源部門
大灣區航空有限公司
香港大嶼山東涌達東路 20 號
東薈城一座 12 樓 - 按個人資料(私隱)條例許可,本公司有權就登記者查閱資料的要求收取合理的費用以支付有關要求所產生的費用。
- 如求職者在截止申請日期後 8 個星期仍未收到本公司的通知,您的申請則可視作落選。您的個人資料將於該職位的截止申請日期起被保留 12 個月,然後銷毀。
- 如你的申請被考慮作進一步評估,本公司將會視你提供的個人資料為求職申請的一部份。否則,你的個人資料將於該職位的申請日起被保留 12 個月,然後銷毀。
- 如你的申請成功,你提供的個人資料將會轉移至你於本公司的個人檔案,而有關之個人資料會作為僱傭用途。