Job Description

We are inviting applications for the position of Head of Inflight Services from suitably qualified candidates with sound customer service background and experience gained in the airline industry, to play a leading role in continuously developing the inflight services of the airline.  The successful candidate will have ample opportunity to progress to a more senior position.

Key Responsibilities

• Lead and formulate development plans for the inflight safety and service quality of the airline
• Ensure the safety, reliability and security of all cabin operations, that all safety standards and regulatory requirements are met, and cabin safety investigations are dealt with appropriately
• Establish and implement cabin service policies, standards and procedures, including Quality, Safety & Security and Risk Management Systems
• Build and maintain an exemplary, skilled and competent cabin crew and ground staff of Inflight Services Department through recruitment, training and development, and performance management
• Ensure catering services deliver value to both the customer and the airline
• Provide input on aircraft and equipment product selection
• Formulate annual and periodic budgets and forecasts for the Department in line with corporate fleet plan

Requirements

• Hong Kong permanent resident status
• A bachelor’s degree or above
• A minimum of 15 years’ inflight services experience in the airline industry, and at least 10 of which in a senior management capacity
• Proven successful cabin crew management ability and experience
• Excellent command of both oral and written English and Cantonese
• Excellent interpersonal, communication, negotiation and presentation skills
• Strong leadership and business acumen

Please note that all GBA employees and contractors who work in GBA office in Hong Kong must be fully COVID-19 vaccinated.  Consideration will be given to those who are unable to get vaccinated for valid medical reasons.