Contact us

For enquiries or requests, please feel free to get in touch with us.-

Start a conversation by clicking or scanning the QR code below.

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Hong Kong

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(852) 2319-4288
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(852) 2186-4437

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
hkg_bs.g1@menziesaviation.com

 

Greater Bay Airlines Customer Service Centre

(Hong Kong West Kowloon Station)

Address: MTR Station Shop No. WEK B2-4 at Hong Kong West Kowloon Station (Near Arrival Concourse, Exit A)

Opening hours: 09:00 – 18:00 (Monday to Sunday, including public holidays)

Telephone:  (852) 2311-0233

 

Customer Feedback

Please click to download and complete the Customer Experience Feedback Form, or send the form to
email : CRD@greaterbay-airlines.com.

Tokyo

Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
10:00 - 17:00

Telephone
Service Centre

(+81) 03 5776 2552
(General Enquiry)

Baggage Service

For baggage tracing inquiry
080-7809-6940

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
iact-hb-arr@iactcgo.co.jp

Osaka

Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(+81) 03 5776 2552
(General Enquiry)

Baggage Service

For baggage tracing inquiry
072-456-5041

Email
Service Centre

osaservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
kixll@ckts.kansai-airports.co.jp

Sendai

Opening hours
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
1030 to 1700

Telephone
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
81-22-398-5488

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
sdj_ryokaku@sas-web.jp

Sapporo

Opening hours
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
08:00 - 17:00

Telephone
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
080-6140-5726

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
ctski@fmg.sc

Zhoushan

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
07:00 - 21:30

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry: 
05806260718

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry:
hsnbag@zsairport.com.cn

Huangshan

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
08:00 - 21:00

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry: 
0559-2934752

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry:
txnln8x@126.com

Yichang

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
08:30 - 23:30

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
0717-6439615

Email
Service Centre

TBC

Baggage Service

For baggage tracing inquiry
2283360885@qq.com

Bangkok

Opening hours
Service Centre

08:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(66) 2-934 5262-63
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(66) 2-134-4358

Email
Service Centre

bkkservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bfsll@bfsasia.com

Taipei

Opening hours
Service Centre

09:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
Subject to flight schedules

Telephone
Service Centre

(886) 2 2568 3131
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(886) 3 383 3608  ext#18

Email
Service Centre

tpeservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
tpekslf@tpeksxh.com.tw

Seoul

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
05:00 ~ 23:00

Telephone
Service Centre

(82) 2-755-7564 
(General Enquiry)

Baggage Service

For baggage tracing inquiry
032 742 7074

Email
Service Centre

selservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
icnlzak@airkorea.biz

Manila

Opening hours
Service Centre

09:00-17:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
11:00-19:00 

Telephone
Service Centre

(632) 5322 7697
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
+63 917 123 5251

Email
Service Centre

mnlservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry :
MNLLL.hb@pagssinc.com