Contact Us | Greater Bay Airlines Flights to Hong Kong (HKG), Bangkok (BKK), Mainland China

For enquiries or requests, please feel free to get in touch with us.-

Start a conversation by clicking or scanning the QR code below.

WeChat

You can also contact our regional office:

Hong Kong
Tokyo
Osaka
Sendai
Zhoushan
Huangshan
Yichang

Guilin
Zhangjiajie
Datong
Bangkok
Taipei
Manila

Hong Kong

Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Service Centre

(852) 2164-3919 (General Enquiry)

(852) 2319-4288 ( WhatsApp )

Baggage Service

For baggage tracing inquiry
(852) 2186-4437

Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
hkg_bs.g1@menziesaviation.com

Greater Bay Airlines Customer Service Centre

(Hong Kong West Kowloon Station)

Address: MTR Station Shop No. WEK B2-4 at Hong Kong West Kowloon Station (Near Arrival Concourse, Exit A)

Opening hours: 09:00 – 18:00 (Monday to Sunday, including public holidays)

Telephone: (852) 2311-0233

Customer Feedback

Please click to download and complete the Customer Experience Feedback Form, or send the form to
email : CRD@greaterbay-airlines.com.

Tokyo

Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
10:00 - 17:00

Service Centre

+81 3 6264 3009
(General Enquiry)

Baggage Service

For baggage tracing inquiry
080-7809-6940

Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
iact-hb-arr@iactcgo.co.jp

Osaka

Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Service Centre

+81 3 6264 3009
(General Enquiry)

Baggage Service

For baggage tracing inquiry
072-456-5041

Service Centre

osaservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
kixll@ckts.kansai-airports.co.jp

Sendai

Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
1030 to 1700

Service Centre

+81 3 6264 3009
(General Enquiry)

Baggage Service

For baggage tracing inquiry
81-22-398-5488

Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
sdj_ryokaku@sas-web.jp

Zhoushan

Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
07:00 - 21:30

Service Centre

4008428982
(General Enquiry)

Baggage Service

For baggage tracing inquiry:
05806260718

Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry:
hsnbag@zsairport.com.cn

Huangshan

Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
08:00 - 21:00

Service Centre

4008428982
(General Enquiry)

Baggage Service

For baggage tracing inquiry:
0559-2934752

Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry:
txnln8x@126.com

Yichang

Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
08:30 - 23:30

Service Centre

4008428982
(General Enquiry)

Baggage Service

For baggage tracing inquiry
0717-6439615

Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
yichangxingcha@qq.com

Guilin

Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
09:00 - 17:00

Service Centre

4008428982
(General Enquiry)

Baggage Service

For baggage tracing inquiry
0773-2845299

Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
13707732810@163.com

Zhangjiajie

Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
08:00 - 22:00

Service Centre

4008428982
(General Enquiry)

Baggage Service

For baggage tracing inquiry
0744-8238377

Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
zjjxc07448238377@163.com

Datong

Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
09:00 - 20:00

Service Centre

4008428982
(General Enquiry)

Baggage Service

For baggage tracing inquiry
0352-7696900

Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
dtjcxl7696900@163.com

Bangkok

Service Centre

08:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Service Centre

(66) 2-934 5262-63
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(66) 2-134-4358

Service Centre

bkkservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bfsll@bfsasia.com

Taipei

Service Centre

09:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
Subject to flight schedules

Service Centre

(886) 2 2568 3131
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(886) 3 383 3608 ext#18

Service Centre

tpeservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
tpekslf@tpeksxh.com.tw

Manila

Service Centre

09:00-17:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
11:00-19:00

Service Centre

(632) 5322 7697
(General Enquiry)

Baggage Service

For baggage tracing inquiry
+63 917 123 5251

Service Centre

mnlservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry :
MNLLL.hb@pagssinc.com