Contact us

For enquiries or requests, please feel free to get in touch with us.

Start a conversation by clicking or scanning the QR code below.

WhatsApp

You can also contact our regional office:

 

Hong Kong

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(852) 3595-3882
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(852) 2186-4437

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bs.g1@jasg.com

 

Customer Feedback

Please click to download and complete the Customer Experience Feedback Form, or send the form to
email : CRD@greaterbay-airlines.com.

Bangkok

Opening hours
Service Centre

08:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(66) 2-934 5262-63
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(66) 2-134-4358

Email
Service Centre

bkkservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bfsll@bfsasia.com

Taipei

Opening hours
Service Centre

09:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
Subject to flight schedules

Telephone
Service Centre

(886) 2 2568 3131
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(886) 3 383 3608  ext#18

Email
Service Centre

tpeservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
tpekslf@tpeksxh.com.tw

Tokyo

Opening hours
Service Centre

09:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
12:00 - 17:00

Telephone
Service Centre

(+81) 050 3825 1717
(General Enquiry)

Baggage Service

Not Available 

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
hbhandling@wassco.co.jp

Seoul

Opening hours
Service Centre

09:00 – 18:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
05:00 ~ 23:00

Telephone
Service Centre

(82) 2-755-7564 
(General Enquiry)

Baggage Service

For baggage tracing inquiry
032 742 7074

Email
Service Centre

selservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
icnlzak@airkorea.biz

Osaka

Opening hours
Service Centre

09:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(+81) 050 3825 1717
(General Enquiry)

Baggage Service

For baggage tracing inquiry
072-456-5041

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
kixll@ckts.kansai-airports.co.jp

Ho Chi Minh City

Opening hours
Service Centre

08:30 – 16:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
05:00 – 23:00

Telephone
Service Centre

+8428 39105373
(General Enquiry)

Baggage Service

For baggage tracing inquiry
+8428 35474999 ( ext 4569 )

Email
Service Centre

sgnservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
lostandfound@sags.vn

Manila

Opening hours
Service Centre

09:00-17:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
11:00-19:00 

Telephone
Service Centre

(632) 5322 7697
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
+63 918 570 5757

Email
Service Centre

mnlservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry :
MNLLL.hb@pagssinc.com