Press Statement from Greater Bay Airlines

(22 January 2025) Due to the delay in new aircraft delivery and the need for regular inspection for some of our existing aircraft, our overall flight schedule has been impacted, resulting in cancellations of 128 flights (or 64 roundtrip flights) in February and March 2025 involving approximately 5,500 passengers. We express our sincere apologies to all the affected passengers.

The flight service during the upcoming Lunar New Year holiday is not affected.

We understand that flight rescheduling will cause inconvenience to passengers who have already purchased their tickets. Therefore, we have proactively contacted our passengers to assist them with flight protection, ticket rebooking/refunding (all associated fees will be waived) or compensation for the loss incurred by the flight cancellations on an individual basis to minimise the possible impact on their travel plans. For assistance, passengers may contact us by email (service@greaterbay-airlines.com) or by phone (2319 4288) and we will follow up with them as quickly as possible.

An internal review in this matter has been carried out immediately and negligence was found in our flight scheduling process. We have also taken immediate action to tighten up the relevant approval procedure for flight scheduling. Additional manpower has been deployed at our Customer Service Centre to help speed up the ticketing arrangements for the passengers.

On the other hand, the business performance of our Seoul route is not satisfactory and we have submitted an application to respective authorities in Hong Kong and South Korea for suspending the service after prudent consideration. Flight protection for affected passengers is our priority at this stage. Further updates will be announced in due course.

We will seriously learn from the experience and review the relevant arrangements to avoid occurrence of similar situations. Once again, we would like to apologise to all the affected passengers and their understanding is greatly appreciated.

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