OPERATIONS CONTROL CENTRE MANAGER

You are expected to adopt a hands-on approach and play a key role in Operations Control Centre (OCC) to manage the day-to-day operations and functions in Flight Coordination and Flight Dispatch.

Key Responsibilities:

• Oversee Operations Control Centre (OCC) operations
• Ensure the quality and timely execution of operational support from OCC and Flight Dispatch to various parties within the Flight Operations Department
• Responsible for Flight Tracking and Flight Watch
• Develop and implement professional training for the OCC team
• Responsible for Flight Planning services including OFP production
• Responsible for adequate manpower within Operations Control Centre
• Monitor the On-Time-Performance and recommend improvement measures to achieve the Company objectives
• Responsible for development and implementation of operational procedure for Operations Control Centre

Requirement:

• Degree holder in Aviation Management or equivalent discipline 
• 8-10 years’ airlines experience of Operations Control Centre in Flight Operations Managerial and coaching skills and leadership experience
• Knowledge of industrial regulations, CAD360 rules, CAD371 rules and disruption management
• Knowledge of Flight Planning System, Flight Tracking System, and aircraft communication
• A professional Flight Dispatch training is an advantage
• Proficient in oral and written English and Chinese
• Proficient in MS Office applications and word processing
• Willingness to perform shift duties include weekends, public holidays and overnight
• Independent, self-motivated and able to work under pressure
• A team player, with strong interpersonal and communication skills