Job Title
Cabin Crew Operations & Services Manager
Location
Hong Kong
Deadline
28/02/2023

Job Description:

Reporting to Manager, Cabin Crew Services and Performance (Quality and Safety), you are responsible for the smooth and efficient operation of the Inflight Services Department upholding cabin crew service standards and managing day-to-day crew operations matters.

Major Responsibilities:

  • Assist in managing the day-to-day cabin crew line operations, cabin safety, occupational health and safety, inflight retail, crew communications and relations, and quality assurance
  • Assist in developing service procedures and standards
  • Assist in managing the cabin technical operation and inflight products
  • Develop service standard materials.  Update and record keeping for Cabin Crew Operations Manual, Cabin Service Standards Manual and Cabin Crew PA Handbook
  • Conduct cabin crew performance checks, service audits and cabin safety audits
  • Responsible for Cabin Crew Briefing Office operations
  • Act as one of the Duty Managers on shift for cabin crew line operations
  • Identify potentially unsafe situations or working practices and notify his/her manager to report hazards and occurrences via safety reporting system

Requirements:

  • Hong Kong permanent resident status 
  • Holder of a bachelor’s degree or above
  • A minimum of 5 years’ cabin crew experience with at least 1 year as a senior cabin crew
  • Good command of both written and spoken English and Chinese
  • Proficient with MS office applications and Chinese word processing
  • A team player, with strong interpersonal, communication and negotiation skills
  • Able to work under pressure and multi-tasking

 

Please note that all GBA employees and contractors who work in GBA office in Hong Kong must be fully COVID-19 vaccinated.  Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

 

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.

 

Apply now

Stay Connected to Stay Tuned to Our Opportunities on Offer!

Can’t find your ideal position at GBA now? Why not join our Talent Connect by filling in the Registration Form here? By agreeing to share your profile with us you’ll receive information on future job opportunities. You are also welcome to submit us your application if you find a suitable opening on our website in future.

Register now

Personal Information Collection Statement

Please read the following:

  1. The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you are applying for; to verify information provided by you; and, if successful, to facilitate the determination of your remuneration and benefits package.
  2. The completion of all items indicated on the employment application form is obligatory for the further processing of your application.
  3. Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
  4. Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:  
    Personal Data Officer
    Human Resources Department
    Greater Bay Airlines Company Limited
    12/Floor, One Citygate, 20 Tat Tung Road,
    Tung Chung, Lantau,
    Hong Kong        
  5. The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
  6. If you have not been contacted by the Company within 8 weeks of the job posting date, you may consider your application unsuccessful. Your personal data will be kept for a period of 12 months from the job posting date, and will be destroyed thereafter.
  7. If you are invited to attend an interview or a test but are not further contacted by the Company within 8 weeks of your attendance of the interview or test, you may consider your application unsuccessful. Your application and test paper (if applicable) will be kept for 12 months from the date of the last interview or test attended by you, and will be destroyed thereafter.
  8. If your application for employment is successful, your personal data will be transferred to your personal file, to be used by the Company for employment purpose.