Cancellations & Refunds

Cancellations & Refunds

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According to Article 19 of the Taiwan Consumer Protection Act, the right to cancel forward sales within 7 days will not apply to international airline passenger services.

Fares, prepaid service(s), fee(s) and surcharges are non-refundable, while unused taxes in your ticket may be refundable.

For ticket issued by travel agency, please contact your travel agent to check your ticket’s Terms and Conditions and apply refund if applicable.

For ticket issued by our Service Centre, please send email to Service Centre for assistance.  

For ticket issued through our website, please select voluntary refund and apply for a tax refund online via Manage Booking Processing will take about 4-6 weeks and service charge may apply. 

For involuntary booking cancellation please refer to Flight Irregularities page for more information.

 

All prepaid services such as a prepaid seat, prepaid meal, prepaid baggage, etc., are non-refundable and non-transferable.

 

No refund will be issued for fares, prepaid service(s), fee(s), and surcharges if you missed your flight. The ticket of the missed flight is forfeited and not transferable to another flight. Unused taxes in your ticket may be refundable. Please contact your ticket issuance agency to apply for a tax refund.

For ticket issued by travel agency, please contact your travel agent to apply for tax refund.  

For ticket issued by our Service Centre, please send email to Service Centre to apply for tax refund.

For ticket issued through our website, please select voluntary refund and apply via Manage Booking.  Processing will take about 4-6 weeks and service charge may apply.

Please visit the Flight Cancellation page for more information.