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Job Title
Customer Service Supervisor (West Kowloon District)
Location
Hong Kong
Deadline
07/10/2023
Job Description
The successful candidate is expected to monitor the Customer Service team and take lead of the daily operations of the shop, handle all reservations and general enquiries from customers to ensure a high levels of customer satisfaction.
Key Responsibilities:
- Monitor the CS officer and take lead of daily operation of the shop at West Kowloon District
- Assist customers on reservations and general enquiries.
- Sell and display retail items on sales floor effectively
- Monitor inventory levels and assist with new items ordering
- Provide all necessary customer services while maintaining politeness and friendliness
- Perform necessary record keeping and reporting sales in an accurate and timely manner
- Responsible to perform and supervise housekeeping duties
Requirements:
- DSE graduate or above
- Minimum 3-year related airline reservation / retail travel experience preferable
- Proficient in MS Office applications and Chinese Word Processing
- Fluent in Mandarin, English and Cantonese
- GDS knowledge is preferable
- Good interpersonal and communication skills
- Able to work independently and under pressure
- Shift Duty and able to work on Sat, Sun and Public Holidays
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
Personal Information Collection Statement
Please read the following:
- The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you are applying for; to verify information provided by you; and, if successful, to facilitate the determination of your remuneration and benefits package.
- The completion of all items indicated on the employment application form is obligatory for the further processing of your application.
- Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
- Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:
Personal Data Officer
Human Resources Department
Greater Bay Airlines Company Limited
12/Floor, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau,
Hong Kong - The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
- If you have not been contacted by the Company within 8 weeks of the job posting date, you may consider your application unsuccessful. Your personal data will be kept for a period of 12 months from the job posting date, and will be destroyed thereafter.
- If you are invited to attend an interview or a test but are not further contacted by the Company within 8 weeks of your attendance of the interview or test, you may consider your application unsuccessful. Your application and test paper (if applicable) will be kept for 12 months from the date of the last interview or test attended by you, and will be destroyed thereafter.
- If your application for employment is successful, your personal data will be transferred to your personal file, to be used by the Company for employment purpose.