Flight Irregularities

Flight Delays and Cancellations

We will do our best to minimise any impact to your journey during flight disruptions.

Based on the nature of the flight delay or cancellation, we will issue special ticketing guidelines via our website to inform passengers on how to make changes to their booking or apply for a ticket refund.


If your flight has been cancelled by us, you may choose to rebook or cancel your booking.

If you no longer wish to travel, please apply for a refund as follows:

  • If you purchased your tickets directly on our website, please go to Manage Booking. All fares, applicable taxes and prepaid service(s) associated with your ticket will be refunded to the original form of payment.
  • If you purchased your ticket through a travel agent, please contact them directly to apply for a refund.