【Special Ticketing Guidelines】

From 27 October 2024 to 29 March 2025, some passengers originally booked on the round-trip flight HB344/345 between Hong Kong and Osaka will be re-accommodated on the same day's round-trip flight HB340/341 between Hong Kong and Osaka. Passengers affected by the change to the same day's flights HB340/341, if you wish to rebook or request a refund, the charges will be waived*, including non-refundable tickets. 

Passengers affected by the rebooking from HB344/345 to the same day's flights HB340/341 will not be affected, and the e-ticket Itinerary & Booking Confirmation will remain valid. For passengers holding other airlines’ tickets travelling on our flights, please contact the ticket issuance office to reissue the ticket accordingly.

Details are as follows:

^From the affected departure day. The waiver for rebooking requests can be applied only once.

For rebooking, please contact our Customer Service Centre by calling +852 2319 4288 or emailing service@greaterbay-airlines.com.

For refund, please follow the below tutorial:

How to arrange your ticket refund?

Please follow the below step to manage your ticket refund.

Step 1 

• Go to "Manage Booking" from Homepage of our website.
• Click on the first column to enter the ticketing system.

Step 2

Input your ticket information including : 

1. Order number / electronic passenger ticket number
2. Last/Family name
3. First/Given name

• Select the right Captcha picture to identify you as not being a robot.
• Click the "Search" button after finishing.
• Check "Order Information" and click "Apply for refund" if the information is correct.

Step 3

• Put a "√" on the outbound trip and click "Next" button if the information shown is correct. 

Step 4

• Ensure that the information shown and input "Reason of refund" to describe your cancellation reason.
• Choose Refund type, put a tick to show your understand on terms and conditions, fare rules and conditions of carriage. 
• Click "Submit" button.

Step 5

• Click "Confirm" to complete the refund process.  You will then receive a message by e-mail. 

You will receive a confirmation email for ticket cancellation/refund application and the refund process will take approximately 6-8 weeks.

If you are booking via a third party or travel agents, please contact your agent directly.

Please visit our official website for the latest flight arrangements.

*Terms and conditions apply. Revised (New) flight dates are subject to availability.