【Special Ticketing Guidelines】

From 27 October 2024 to 29 March 2025, Passengers originally booked on the round-trip flight HB344/345 between Hong Kong and Osaka will be re-accommodated on the same day's round-trip flight HB340/341 between Hong Kong and Osaka.

Passengers who have already completed their flight bookings will not be affected, and the e-ticket Itinerary & Booking Confirmation will remain valid. For passengers holding other airlines’ tickets travelling on our flights, please contact the ticket issuance office to reissue the ticket accordingly.

If you wish to rebook or request a refund, the charges will be waived*, including non-refundable tickets. Details are as follows:

^From the affected departure day. The waiver for rebooking requests can be applied only once.

For rebooking, please contact our Customer Service Centre by calling +852 2319 4288 or emailing service@greaterbay-airlines.com.

For refund, please follow the below tutorial:

How to arrange your ticket refund?

Please follow the below step to manage your ticket refund.

Step 1 

• Go to "Manage Booking" from Homepage of our website.
• Click on the first column to enter the ticketing system.

Step 2

Input your ticket information including : 

1. Order number / electronic passenger ticket number
2. Last/Family name
3. First/Given name

• Select the right Captcha picture to identify you as not being a robot.
• Click the "Search" button after finishing.
• Check "Order Information" and click "Apply for refund" if the information is correct.

Step 3

• Put a "√" on the outbound trip and click "Next" button if the information shown is correct. 

Step 4

• Ensure that the information shown and input "Reason of refund" to describe your cancellation reason.
• Choose Refund type, put a tick to show your understand on terms and conditions, fare rules and conditions of carriage. 
• Click "Submit" button.

Step 5

• Click "Confirm" to complete the refund process.  You will then receive a message by e-mail. 

You will receive a confirmation email for ticket cancellation/refund application and the refund process will take approximately 6-8 weeks.

If you are booking via a third party or travel agents, please contact your agent directly.

Please visit our official website for the latest flight arrangements.

*Terms and conditions apply. Revised (New) flight dates are subject to availability.