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Hong Kong International Airport (HKIA), Terminal 1

Check-in Counters

  • Level 7, Aisle D
  • Opening time: 2.5 hrs prior to scheduled time of departure
  • Closing time: 40 mins prior to scheduled time of departure
  • Boarding gate closing time: 15 mins prior to scheduled time of departure

Self-service Bag-drop (facilities are suspended)

CUSS Kiosks

  • Location of CUSS Kiosks: Level 7, Aisle D
  • Operating hours: 24 hrs to 55 mins before scheduled time of departure

Transfer desk :  E1, level 5, daily 07:00–19:00 (subject to the scheduled time of flight departure and 40 mins prior to scheduled time of departure, within the operating hours)       

 

Remote Check-in Facilities

  1. In-town check-in (operations are suspended)

  2. Skypier Ferry Terminal (HKIA)

Mainland China/Macao ferry terminal check-in

  • Shenzhen Shekou Ferry Terminal
  • Zhongshan Ferry Terminal
  • Dongguan Humen Ferry Terminal 
  • Guangzhou Pazhou Ferry Terminal 
  • Shenzhen Fuyong Ferry Terminal
  • Macao Taipa Ferry Terminal (The Ferry service is temporarily unavailable)
  • Macao Maritime Ferry Terminal

Hong Kong-Zhuhai-Macao Bridge (HZMB) Port Terminal check-in

  • Hong Kong-Zhuhai-Macao Bridge Macao Port
  • Hong Kong-Zhuhai-Macao Bridge Zhuhai Port 

Please click here for transiting via Hong Kong International Airport -  Skypier Ferry Terminal 

Hong Kong West Kowloon Station - Baggage Check-in (Paid Services)

  • Opening Hours: 08:30 - 18:00 daily
  • Passengers having completed the On-line check-in may check-in their baggage at the counter between 4 and 24 hours prior to their flight departure time. The baggage check-in service is subject to a service fee of HK$120 per piece of baggage



Boarding Gate 

Please be advised that out scheduled arrival and departure gates will be assigned to Gate 201-230 in Terminal 1, with effect from 31 October 2023 (Tuesday), and possibly to be assigned to the rest of the gates in the Terminal 1.  Please reserve ample time, at least 30 minutes to reach your boarding gate before departure to ensure a smooth boarding process. Passengers may check the latest status of their flights via the Hong Kong International Airport’s Official Website, at the Flight Information Display System, or approach our staff at check-in counters.

For details, please refer to Departure and Arrival Gates Notice

 

Customs Information

Passengers entering HKSAR are required to declare any prohibited / restricted items to Customs officers at border control points if:

  • the quantity of dutiable commodities is in excess of the duty-free concessions; or
  • currency and bearer negotiable instruments (“CBNIs”) exceed a total value of HKD120,000 or the equivalent in foreign currencies.

Please visit the Customs and Excise Department website for more details and the Hong Kong Airport Authority website for the customs clearance procedure.

Suvarnabhumi International Airport

Check-in Counters

  • Row M, 4th Floor Departure Hall (Except HB2296 on Saturday at Row G) 
  • Opening time: 3 hours prior to scheduled time of departure
  • Closing time: 1 hour prior to scheduled time of departure
  • Boarding gate closing time: 15 mins prior to scheduled time of departure

 

Customs Information

Prohibited goods are not allowed for import to or export out of Thailand. Restricted goods are goods of which the import and export is restricted by law in Thailand. For more details, please refer to the Thai Customs website.

 

Taoyuan International Airport, Terminal 1

Check-in Counter

  • Island 12, 1st Floor
  • Opening time: 2.5 hours prior to scheduled time of departure
  • Closing time: 40 minutes prior to scheduled time of departure
  • Boarding gate closing time: 15 mins prior to scheduled time of departure

 

Customs Information / Immigration Declaration

For more information of Customs Declaration and duty-free exemptions, please visit the Customs Administration, Ministry of Finance (Taipei Customs).

For Immigration Declaration, please visit the National Immigration Agency.

 

Narita International Airport, Terminal 2

Check-in Counter

  • Island S , 3rd floor
  • Opening time: 3 hrs prior to scheduled time of departure
  • Closing time: 1 hr prior to scheduled time of departure
  • Boarding gate closing time: 15 mins prior to scheduled time of departure

 

Customs Information

Visit the Japan Customs website for duty-free allowance and declaration of accompanied articles and unaccompanied articles information.

Kansai International Airport, Terminal 1

Check-in Counter

  • For HB341 :
    Island C, 4st floor
  • For HB345:
    Island B, 4th floor
  • Opening time: 2.5 hrs prior to scheduled time of departure 
  • Closing time: 40 minutes prior to scheduled time of departure 

Customs Information

Visit the Japan Customs website for duty-free allowance and declaration of accompanied articles and unaccompanied articles information.

Seoul Incheon International Airport, Terminal 1

Check-in Counter

  • Island E, 3rd floor 
  • Opening time: 3 hrs prior to scheduled time of departure
  • Closing time: 1 hr prior to scheduled time of departure
  • Boarding gate closing time: 15 mins prior to scheduled time of departure

 

Customs Information

Visit the Incheon Airport website and Korea Customs website for duty-free allowance and customs declaration information.

Tan Son Nhat International Airport, Terminal 2

Check-in Counter

  • Island J, 2nd floor
  • Opening time: 3 hrs prior to scheduled time of departure
  • Closing time: 1 hr prior to scheduled time of departure
  • Boarding gate closing time: 15 mins prior to scheduled time of departure

 

Customs Information

For more information of Customs and duty free exemptions, please visit Vietnam Customs Regulations.

Ninoy Aquino International Airport (MNL), Terminal 3

Check-in Counter

  • Island C, 3rd floor
  • Opening time: 3 hrs prior to scheduled time of departure
  • Closing time: 1 hr prior to scheduled time of departure
  • Boarding gate closing time: 15 mins prior to scheduled time of departure

 

Customs Information / Immigration Declaration

Please visit eTravel to complete an online travel declaration form. For more information of Customs and duty free exemptions, please visit the BUREAU OF CUSTOMS

 

Changi Airport, Terminal 4

Check-in Counter

  • Row 2, Level 2
  • Opening time: 3 hrs prior to scheduled time of departure
  • Closing time: 1 hr prior to scheduled time of departure
  • Boarding gate closing time: 15 mins prior to scheduled time of departure

 

Customs Information / Immigration Declaration

Please visit SGAC to complete an online Immigration declaration form.

For more information of Customs and duty free exemptions, please visit the SG CUSTOMS