ONBOARD EXPERIENCE SUPERVISOR (ANCILLARY REVENUE)

Job Description

The candidate is supported to Assistant Manager Onboard Experience (AMOE) to develop Onboard Retail business, Online and onboard sales, and ensure smooth day-to-day operations. He/she is supporting smooth and efficient operation of the Inflight Services Department involving onboard retail program.

Key Responsibilities:

• Supports day-to-day onboard retail program operations
• Select and procure inflight sales products based on seasonal trends, passenger preferences, and cost-effectiveness
• Maintain strong relationships with suppliers to ensure timely delivery and quality assurance
• Negotiate contracts and pricing with suppliers to align with budgetary guidelines and optimize revenue
• Analyze inventory data to optimize stock levels and ensure availability of products
• Consolidate and reconcile sales data
• Handle invoices from suppliers, ensuring accuracy and timely processing
• Develop and maintain a sales record system; conduct audits to ensure data integrity
• Prepare monthly management packs summarizing sales performance, trends, and forecasts
• Coordinate with caterers and suppliers for logistics, including delivery schedules, storage, and loading plans
• Manage packing strategies to maximize space utilization and ensure compliance with safety standards
• Lead the design, printing, and distribution of onboard brochures and promotional materials
• Ensure branding consistency and appeal of offerings to enhance passenger experience
• Ensure all F&B operations comply with aviation safety, hygiene, and regulatory standards
• Monitor industry trends and passenger feedback to propose menu improvements and innovation
• Implement cost-saving initiatives without compromising quality or service standards
• Develop and execute both short-term and long-term initiatives to increase OBR revenue
• Introduce promotional campaigns, limited-time offers, and bundled deals to stimulate sales
• Implement pricing strategies that appeal to diverse passenger segments

• Perform any other duties as assigned

Requirements:

• Tertiary education or above in any discipline
• Minimum of 3 years of experience or equivalent in onboard service delivery
• Be proficient in using Microsoft Office 
• Excel in communication, interpersonal relations, planning, and organizational skills
• Demonstrate the ability to work independently
• Exemplify business mindset
• Showcase a passion for continuous improvement and innovation
• Exhibit sound problem-solving skills
• Possess strong command over both spoken and written English